No. There are many different options available which do not rely on a landline phone. Our systems also use a radio network and/or internet connections.

Absolutely. When you purchase a security system from Mountain View Security Systems, you own the hardware.

Yes, our systems have options available that allow you to remotely access your alarm system from a computer or mobile device.

Yes, depending on the system you choose, access to your cameras is available from a computer or mobile device.

A typical home security system contains perimeter protection (doors) and interior protection (motion detectors). Systems can be customized for any individual needs you may have and modified over time as your needs change.

Yes. Your system can be set up to allow you to move about your entire home or just portions of your home without an alarm trigger for when you are home, and to cover the entire home when you are away.

Yes. Our systems have an audible alarm that goes off within the building when it is triggered and also send alerts to our monitoring team at the same time.

Yes, we install a battery backup as part of your system.

Yes, depending on the insurance company, the discount could be up to 20 percent.

You will be contacted by our monitoring team to better understand the cause of the alarm. If you fail to respond, we will contact the proper authorities depending on the type of alarm triggered.

We provide a consultative approach when meeting with a homeowner to identify what matters most to you. Several factors should be addressed when installing a system:

• Perimeter protection (doors, windows, motion detection, glass break detection)
• Life Safety (smoke alarms, carbon monoxide alarms, medical alerts)
• Environmental protection (sump pump, water level, furnace failure, generator running)
• Lifestyle (remote services, phone applications, integration to lights, locks and thermostats)
• Any specific areas of your home or business that you need to protect such as a safe, liquor, or gun cabinet

If you are not home when the alarm is triggered, you need to be made aware and authorities need to be called if you can not get there. Our security monitoring team works 24/7 to ensure any alerts from your home or business security system are responded to immediately.

Yes. 24/7 monitoring is included in our packages.

It varies from town to town. Our sales team can help you with determining if one is needed.

No. We install systems in existing homes every day and we will take care of any wiring needs during the installation.

Please contact our knowledgeable sales team and they will review any questions and help you design the security system you need.

Security System Test

Smoke Alarm Test

View PDF – alarmaccount-sms-seacoast

View View – https://nmctrainingacademy.talentlms.com/unit/view/id:2104

CS# – Central Station number assigned to the customer system. Customer could have multiple CS#’s per location. 

Site – Physical location of where the system is being monitored.

Site # – The phone number associated with the physical site location. 

Date & Time – The date and time alarm/signal was received.

Event – Description of what’s sending an alarm. 

IVR – Interactive Voice Response – Automated call notifying of an alarm. 

SMS – Text (short message system) was sent to all cell phone numbers on the account

Email – Email was sent to address on account.

DLY – Delay. Will be followed by a number indicating the minutes the delay is set to.

Restoral – The signal received from the panel once the condition of the alarm has been corrected and put back to a normal state.

Phone Line Trouble – Interruption in the phone line signal supporting the panel.

Failure to Communicate – No check in between the security panel and our monitoring center

System Description – Model of security system installed

Sensor Tamper – A sensor tied to the security system was taken apart/loosened/ removed

AC Loss (AC Power Fail) – A power loss to the alarm panel and not the location. If the location or a specific device is being supervised for a loss of power a description will be provided. 

IVR Not Queued – Zone all Restored – Indicates a duplicate signal was received after the initial alarm and it has restored. The interactive voice response (IVR) system will not send the signal to be processed. It will just be logged. 

Loss of Supervisory RF – A device has lost communication with the main control panel. If your device has a low battery, replacing the battery should correct this. If you have moved the device or inadvertently blocked its communication path, try moving it back or clearing the path; then clear the notification from your panel. 

Long Range Radio XMIT Fault – There is an issue with an AlarmNet communicator. Depending on the communication setup on your panel the error can signify one or more of several different things. The keypad trouble is designed to inform the end user that there is an issue with the communicator, such as loss of network connection, cover tamper, or wiring issue between the panel and the communicator.

Low Battery (Low RF Transmitter Battery) – A device on your alarm system has a battery that is running low or is completely dead. 

Fail To Open – Message dispatch receive from an account that supervises their location for openings and closing. This is letting them know the system did not send the opening signal. 

O/C – Open/Close (detail will follow identifying expected time and location)